Frequently Asked Questions
Shipping & Delivery
Where do you ship to?
We currently ship to customers in the USA and Europe. If your country is not available at checkout, feel free to contact us and we’ll do our best to help.
How long does shipping take?
Delivery times vary by location, but most orders arrive within 5–12 business days.
How much does shipping cost?
Shipping on all orders are free
Will I get a tracking number?
Yes ✅ Once your order ships, you’ll receive a tracking link by email so you can follow your package every step of the way.
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Orders & Payments
Can I change or cancel my order after placing it?
If you need to make changes, contact us as soon as possible.
We can only edit or cancel orders before they are processed or shipped.
What payment methods do you accept?
We accept secure payments through Shopify, including:
Credit/Debit Card
Apple Pay / Google Pay (if available)
Is checkout secure?
Yes. Our store uses encrypted, secure checkout to protect your payment information.
Returns & Refunds
What is your return policy?
We offer easy returns within 30 days of delivery.
To qualify, items must be unused and in original condition.
How do I start a return?
Simply email us with:
✅ your order number
✅ the reason for the return
✅ a photo (if the item arrived damaged)
We’ll guide you through the next steps.
What if my order arrives damaged or incorrect?
No stress, we’ve got you. If something arrives damaged or wrong, contact us within 48 hours and we’ll make it right with a replacement or refund.
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Products & Quality
Are your products safe for pets?
Yes ✅ PeakPaw products are selected with comfort, quality, and pet safety in mind.
Always supervise your pet when using new toys or accessories.
Do you restock items that are sold out?
Some of our best sellers sell out quickly. If an item is out of stock, you can sign up for restock alerts or join our email list for updates.
Support
How can I contact PeakPaw?
You can reach us anytime through our Contact page or by email.
We usually respond within 24 hours (Mon–Fri).
Do you offer discounts or promotions?
Yes 🎉 We run limited-time promos and exclusive offers for subscribers.
Join our email list to get early access to deals and new product drops.
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🐶🐱🐾Your pet deserves the best—our solutions transform health into happiness.
✅ Shop with confidence. If you’re not completely satisfied with your purchase, return it within 30 days for a full refund
🚚 Free Shipping on All Orders